1. Introduction
Heroic Builders LLC, referred to in this Privacy Policy as “Heroic Builders,” “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit HeroicBuildersLLC.com, submit a project inquiry, request a consultation, or otherwise communicate with us through the website.

By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Information you voluntarily provide may include:

First and last name
Email address
Phone number
Mailing or project address
Preferred contact method
Project type
Estimated project timeline
Estimated project budget
Information included in your message or project request
Other information you choose to provide

Please do not submit Social Security numbers, banking information, medical information, or other highly sensitive information through a general website contact form.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on the website
Dates and times of website visits
General location information derived from your IP address
Website interaction and navigation data
Cookies and Similar Technologies
We may use cookies, pixels, web beacons, analytics tools, and similar technologies to understand how visitors use our website, remember preferences, improve performance, and support website functionality.
3. How We Use Your Information
We may use the information we collect to:

Respond to questions and project inquiries
Schedule consultations or walkthroughs
Evaluate potential construction projects
Prepare estimates, proposals, or project-related communications
Communicate about our services
Provide customer service and support
Operate, maintain, and improve our website
Understand how visitors interact with the website
Improve website content, navigation, and functionality
Protect the website against fraud, misuse, and security threats
Maintain business and communication records
Comply with applicable legal and regulatory requirements
Protect the rights, property, and safety of Heroic Builders and others

We may also use your contact information to send relevant business or promotional communications where permitted by law. You may unsubscribe from promotional emails at any time.
4. How We Share Your Information
We may share information in the following circumstances:

Service Providers
We may share information with trusted third-party providers that help us operate our website or business. These may include website hosting providers, analytics platforms, email and communication services, customer relationship management systems, technology providers, and professional advisers.

These providers are permitted to use the information only as necessary to perform services on our behalf, subject to their own contractual and legal obligations.

Business Transfers
Information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of company assets, or transfer of all or part of our business.

Legal Requirements
We may disclose information when required by law, court order, subpoena, governmental request, or another valid legal process.

We may also disclose information when reasonably necessary to protect our legal rights, investigate suspected fraud, enforce website terms, or protect the safety of Heroic Builders, our customers, or others.

With Your Direction or Consent
We may share information for another purpose when you request, authorize, or consent to the disclosure.
5. Third-Party Services and Links
Our website may include links to or integrations with third-party websites and services, including mapping platforms, social media networks, review platforms, and analytics providers.

Heroic Builders does not control the privacy practices of these third parties. Information you provide directly to another website or platform is governed by that company’s privacy policy. We encourage you to review the privacy policies of any third-party services you use.
6. Cookies and Your Choices
Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features or functionality.

Third-party analytics and advertising providers may offer additional tools for managing how information is collected or used through their services.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, evaluate project opportunities, maintain business records, provide services, satisfy legal obligations, resolve disputes, and protect our rights.

Retention periods may vary depending on the nature of the information and the reason it was collected.
8. Security of Your Information
We use reasonable administrative, technical, and organizational safeguards intended to protect the personal information we collect.

However, no method of internet transmission, electronic storage, or information security is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights and Choices
Depending on where you live and the laws that apply, you may have the right to request that we:

Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate or incomplete information
Delete certain personal information
Restrict or object to certain uses of your information
Provide a portable copy of certain information
Withdraw consent where processing is based on consent

These rights may be subject to legal limitations, exceptions, identity verification requirements, and record-retention obligations.

To submit a privacy-related request, contact us using the information provided below. We may ask for additional information to verify your identity before completing a request.
10. Communication Preferences
You may unsubscribe from promotional emails by following the instructions included in the message or contacting us directly.

Even after opting out of promotional communications, we may continue sending messages related to an active inquiry, consultation, proposal, project, contract, or other business relationship.
11. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete it. A parent or legal guardian who believes a child has submitted information may contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal obligations.

When changes are made, the revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
13. Contact Heroic Builders
Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Heroic Builders LLC
105 Coley Way
Greenville, SC 29615

Email: Info@HeroicBuildersLLC.com
Phone: (864) 214-6131
Website: HeroicBuildersLLC.com

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Effective: July 29th, 2026